Return Policy

Return Policy At FinditParts

FinditParts understands that "stuff happens," so we maintain a return policy designed to support our customers' needs. Except where noted below, eligible products are returnable, and we aim to process credits faster than anyone in the industry. The key principles of this policy are:

  • All products, other than non-returnable parts, may be returned for any reason, provided the return request is initiated within 30 days of the delivery date.
  • A credit is processed within 3-5 business days from the date the part is received using our provided return shipping label. High value items over $1000 require further verification and may be subject to review from the original manufacturer.
  • Returns may be initiated directly from our website or by emailing support@finditparts.com.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request is initiated within 30 days of the delivery date. Requests submitted after 30 days from the delivery date will not be accepted.
  • The product is new, in salable condition, and in its original packaging.
  • The part has not been installed or modified. Parts that have been installed or modified cannot be returned.
  • The item is classified as non-returnable. Certain categories of parts are non-returnable, including but not limited to electrical and electronic components, control modules, sensors, gaskets and sealing systems, diagnostic tools, and special order items. A complete list of non-returnable part categories can be found here. FinditParts reserves the right to designate additional items as non-returnable and to evaluate returns on a case-by-case basis.

How to Initiate a Return

All returns must be assigned a Return Merchandise Authorization (RMA) before being shipped back.

  1. Request your RMA online through our order lookup page, or by emailing support@finditparts.com. An RMA number is assigned specifically to your return and is used for internal tracking purposes. FinditParts RMA numbers follow the format R123456789.
  2. You will receive an RMA number, a prepaid return shipping label, and return instructions.
  3. Affix the return label to the package and drop it off with the specified carrier. We will handle the rest.

Credits and Refunds

How Credits Are Calculated

FinditParts will issue a credit for the full price of the part purchased, less the following deductions:

  • The original outbound freight charge incurred by FinditParts, if FinditParts paid the freight on the initial order.
  • The cost of the prepaid return label provided with the RMA.
  • A 20% restocking fee.

Customer-paid freight and handling charges are not refundable.

Refund Timing and Method

Refunds are processed within 3 to 5 business days of the date you ship the return, provided you use the return label we supply. Once issued, a refund may take 48-72 business hours to reflect on your statement, depending on your bank. We will notify you by email once your refund has been processed. Credits are issued to the original purchase method (for example, the credit card or PayPal account) provided at the time the order was placed.

International Returns

International orders may be returned. All return shipping fees are the responsibility of the customer, and international return requests must be initiated within 30 days of the delivery date.

If payment was made via international wire transfer or ACH, the following refund terms apply:

  • Currency and exchange rate: All transactions are conducted in U.S. Dollars (USD). Accordingly, all refunds are processed exclusively in U.S. Dollars (USD).
  • Exchange rate fluctuations: FinditParts is not liable for any fluctuations in the exchange rate occurring between the time of purchase and the time of refund. The exchange rate applied during the refund process is determined by our payment processing partners and may differ from the rate at the time of purchase.

Large and Freight Returns

For large returns — such as a pallet of product — please contact the FinditParts call center at (888) 312-8812 for assistance.

Core Returns

Our entire core return policy can be found on our Core Returns page.

Frequently Asked Questions

  • What is a Return Merchandise Authorization (RMA) number?

    An RMA is a number assigned specifically to your return and used for internal tracking purposes. FinditParts RMA numbers look like this: R123456789.

  • How soon will I receive my refund?

    Refunds are issued within 3 to 5 business days of the date you ship the return when you use the return label we provide. Once issued, the refund may take an additional 48-72 business hours to appear on your statement, depending on your bank.

  • What if FinditParts sent the wrong part?

    If the error was made by FinditParts or our supplier or partner, we will credit the full amount you paid — part price, tax, and any freight or handling — and provide a prepaid return label free of charge.

  • Can international orders be returned?

    Yes. International orders may be returned, with all return shipping fees paid by the customer. International return requests must be initiated within 30 days of the delivery date.

  • What if my return is extra large, such as a pallet of product?

    For large returns, please contact the FinditParts call center at (888) 312-8812.