Category Archives: Customer Service

FinditParts Customer Service – Complete Customer Satisfaction

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Great customer service is a top priority here at FinditParts and we strive every day to ensure that each customer’s needs are addressed as thoroughly as possible. We recognize that you, our customer, are our best asset and to that end we dedicate ourselves to see that each order culminates in complete customer satisfaction.

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To this date, we have over 400 reviews on Trust Pilot which allows our customers to provide feedback on their FinditParts shopping experiences. Whether they place their order online, or call our team of Parts Experts, we find that our level of customer service is always the most consistently praised aspect of our process. More than 75% of our reviews are given a rating of five out of five stars, which really speaks to the consistency and length our team will go to keep our customers happy!

And that’s not all! We also get feedback from our customers in other ways. Below you’ll find a video of one customer all the way in Trinidad who sent us a video showing his truck starting for the first time. The part he needed to make that happen was ordered through FinditParts with the assistance of Parts Expert and team member Jim. Jim got him the part he needed, at the price he wanted, shipped quickly to his international destination. Way to go Jim!

To see one more happy customer is all the reward we need to continue providing stellar customer service.

Do you need assistance locating and ordering a part?

Let our team help!

We’ve got an inventory that spans millions of components for a variety of vehicles, and a team of Parts Experts waiting to assist you. You can either browse our inventory here or give our team a call at (888) 312-8812 (international customers can call +1 (213) 986-2140) and they will go out of their way to help you find the part you need.

Pick A Part – How to Get the Heavy Duty Truck Part That’s Right for You

Pick a Part

How to pick a part that’s right for you. That is a question we get on a daily basis here at FinditParts, and luckily we’ve always got an answer.

Our online catalogue of parts has over five MILLION heavy duty truck parts for you to choose from. When it comes time to pick a part, that kind of choice can be overwhelming. However, it is imperative that when you pick a part that it is the right one for your rig. That is where our Parts Experts can help.

Here are a few tips they’ve offered to help you pick a part that’s right for you:

Ask Your Mechanic

These days, companies such as Meritor have created certification programs where garages can earn stamps of approval for completing educational and training courses to aid them in completing a repair properly. This can mean that your mechanic may feel more comfortable installing some parts than others – therefore, you may ask you mechanic for a brand recommendation that can help narrow down your search. That way, when you come back to FinditParts, you know exactly which manufacturer you’d like to shop.

Consult the Manufacturer

Depending on the make and manufacturer of your rig, there may be select varieties of after-market parts that are better suited for your truck than others. Consult the manufacturer to help pick a part that works best with your specific brand of truck.

Call Our Parts Experts

When in doubt, always call our Parts Experts. We here at FinditParts serve a variety of owner-operators, fleet managers, municipalities, distributors, repair facilities and resellers with concierge level customer service. Our team of Parts Experts is available on a daily basis to help you identify, source and order any parts you need. We’ve served the needs of thousands of customers who have been thrilled with our service – read their reviews, then give us a call at (888) 312-8812 so we can aid you when it comes time to pick a part.

International Trucks – FinditParts Provides Parts Worldwide

International Trucks

Repairing international trucks can be difficult – parts availability and sourcing can be tough when shopping from abroad. However, we here at FinditParts strive to make that process a whole lot easier.

To start, we have a catalog of over five million heavy duty truck parts to meet all of your truck part needs, no matter your global location. Our catalog covers a range of categories from brake parts, filters, lighting, and mirrors to electrical, valves and the latest in tire technology. Each of these categories covers a wide range of parts to fit just about any heavy duty truck, medium duty truck, automotive, motorcycle, and off-road, agricultural, construction and mining vehicles that you may have.

FinditParts also strives to make the international trucks part search process easier by offering the ability to shop our online store in a variety of languages. From Chinese to Spanish, Afrikaans to Polish, shopping our parts in your native tongue couldn’t be easier. Simply select the “Select a Language” option near the top of the homepage to translate your shopping experience.

We here at FinditParts recognize the importance of the global trucking community and their unique parts needs. To ensure that you receive the service and parts you need in the most efficient fashion, FinditParts is happy to aid you in your parts search and gladly accept a variety of global payment options, credit card payments from nearly every country, PayPal payments and wire transfers.

Need help when it comes time to pick a part for your international trucks? Our dedicated team of Parts Experts are here to help. They’ve each got advanced knowledge of practically any part you need, and are available on a daily basis to assist you in your search. Simply give them a call on our international trucks hotline at +1(213)986-2140 and they’ll get to work finding just the part you need.